Here is some of the information you need to know to have an enjoyable stay at Waterhole, please read carefully
A full copy of Waterhole policies is available in our yellow information booklet "Welcome to Our World of Swimming"
Correct swimwear must be worn during lessons
Boys = Speedo type togs or tight fitting shorts, shorts must be above the knee and have no pockets
Girls = One piece speedo type swimsuit, with thin shoulder straps. NO sleeves covering the shoulders
NO Rashshirts or Rashsuits for clients in Preschool Otters and above or aged 5 years and over, we also recommend that these are not worn in the Seahorse or Penguins classes as they restrict movement and hinder the learning process
All clients in Seahorse / Penguins and above or aged 5 years and over MUST wear a swimcap, this includes Adults and all public swimmers
Under no circumstances may the following be worn in our pools:
Wetsuits, Little Swimmers nappies or any other form of disposable nappy, any street wear including T shirts, baggy shorts, longs or long shorts, boxers or any other type of underwear for people attending lessons or public swimming
Phone and Electronic Device Policy
Phone / Electronic Devices
There is no cell phone or electronic device use allowed within the premises at all except for when seated within the main pool hall area or at Reception whilst arranging lessons at the counter with the Receptionist
Photos can only be taken with a standard camera
No cell phone, tablet or other electronic device filming / photos allowed anywhere at all within the premises
All cameras must be registered at reception prior to any photos being taken
Photos must be of your own child only (teachers can be included but not other children – even with their parent’s permission)
Client Health and Safety
To protect all our Clients and Staff
Under NO circumstances are ANY females aged 5 years or older to enter the male toilet / shower area or ANY males aged 5 years or older to enter the female toilet / shower area.
We have repositioned the Shower taps so that all clients aged 5yrs/over are able to operate the showers if you need assistance, please see the Receptionist and they can then help
Any clients not adhering to this will first be given a verbal reminder and then if any breach continues a written warning from Management after the 3rd written warning clients lessons may be terminated.