Here is some of the information you need to know to have an enjoyable stay at Waterhole, please read carefully
A full copy of Waterhole policies is available in our yellow information booklet "Welcome to Our World of Swimming"
All payments in the learn to swim and advanced swimming section are by the term with a non-refundable deposit being paid to secure your space at the end of the preceding term or a direct debit agreement completed.
Non-payment of a deposit means your space is not secure and may be given to another client.
If after paying your deposit prior to that new term starting, you then decide not to continue your deposit is forfeit
Balance payment is due the first scheduled week of each term.
You may attend lessons for as long as you wish.
Payments can be spread over the term by completing an ongoing direct debit agreement.
There are 2 payment options.
Option One allows clients flexibility to change their day or time or have a make-up lesson if we are advised at least 30mins prior to a scheduled lesson that the client will not be able to attend.
Option Two this option is a less expensive option however does not allow for any changes to lessons (unless the client is moved to a different level) this option also does not allow for makeup lessons for any missed lessons
Catch up lessons for Public Holidays or pool closures are available on both options, for paid clients.
Clients starting from week 5 (week 4 for Term 4), will pay for the balance of term at the part term price. This price doesn’t allow for a makeup option, or 3rd family member free however if booking 3 or more family members then a 15% discount will apply
On issuing a Statement the term discounted price will no longer apply and all scheduled lessons will be charged at the Part Term price (statements incur a $20 statement fee) unless an arrangement is made and approved by the Swim School Manager.
Accounts are for full term periods only
Option One makeup lessons cannot be used as or towards payment for a new payment period. Any unused makeup lessons from option one have no expiry and can be used after payment for the term you are wanting to use them in as been made in full.
3rd family member free – only valid for whole term Option One or Option Two payments, (this is the lowest priced client, or if the clients are the same value it will be the oldest family member)
These clients do not get their own makeup lessons however they are able to use other family members makeup lessons if those members have paid the Option one price and have pre-advised an absence.
Once booked on a day these clients are not able to change days unless moving to a new level or a family member swimming on the same day around the same time has moved to a new level and therefore these clients may move to accommodate family members swimming together.
4th family member 15% off, (this is the second lowest priced client, or if the clients are the same value, it will be the second oldest family member)
Option One 4th family members will still be entitled to their own makeups for any pre-advised absences
All members of the family must pay the same Option and payment must be processed at the same time.
In the case of split / blended / adoptive family scenarios proof of guardianship and address may be required.
Definition for 3rd Family member FREE and 4th Family member 15% off
Immediate family is defined as the smallest family unit, including parents, siblings, spouse, and children, all living together at the same address
example Mum and/or Dad and their children (i.e direct relations)
Credit / Transfer of lessons: NO REFUNDS AVAILABLE
Medical Credit / Transfer ONLY
This request must be made in writing to the Swim School Manager - firstname.lastname@example.org
A Medical Credit / Transfer will ONLY be considered with medical certificate and return of any tuition cards that were issued.
(Medical certificate needs to include a brief reason why the client is unable to attend swimming lessons and a date of when they will be able to return)
Once these are received a letter will be sent from the Swim School Manager indicating the choices available.
All scheduled lessons will be charged at the part term or casual rate up to the date the request in writing is received, a $15 administration fee will be deducted, as well as the loss of the $50 term deposit from all credit / transfers,
Being a total of $65 + the cost of scheduled lessons and this will be deducted from the original Term amount paid and the Balance will be the Credit available
Any Credit / Transfer given will only be valid for the following term as indicated by the Medical Certificate and can’t be transferred to any later terms
Closure Clause: NO REFUNDS AVAILABLE
If due to unforeseen circumstances Waterhole Swimming Centre is required to close by directive from either Local Council or NZ Government the following processes will happen for any lessons missed for current enrolled paid clients at time of closure.
Closure period for 6 weeks or less of the current term
Option One Clients makeup lessons will be issued
Option Two Clients catchup lessons will be issued (with an expiry date of 6months from reopen) however these lessons do not automatically roll over to a new pay period (term) and will only be able to be booked and used once enrolment and full payment for the current period (term) has been received after reopening.
Closure period for 7 weeks or more of the current term
Number of weeks open for that term, all scheduled lessons will be charged for at the part term or casual rate, this will then be deducted off the amount paid for that Closure term and the balance will be credited to the following reopening term only, this value will not be able to be transferred to any later terms.
Use of these missed lessons does not automatically roll over. To attend and use lessons at Waterhole clients must be enrolled and paid for at least 1x permanent day in the period in which you are attending.
The above Clause is valid for paid clients only,
Free family members will not receive catchups for missed lessons