A full copy of our policies is available in our yellow WELCOME TO OUR WORLD OF SWIMMING booklet which is available from the reception.
Clients are required to book lessons for each payment period (term). Payment and enrolment details must be completed on or before the first lesson. This will reserve your space for the current pay period. If payment is not received prior to the 1st lesson of the payment period, or the 1st lesson for clients who commence lessons with Waterhole once the payment period has started, your space may not be held. Term payments can be spread by completion of a direct debit contract with monthly payments (Direct Debit option incurs a 5% surcharge)
Waterhole clients wishing to book for the following term will be asked to pay a non-refundable $25 deposit per booking to confirm their space for that following term. Spaces will only be confirmed once this deposit is paid. A receipt will be issued and this amount will be deducted off the total amount owing for the following term. If a deposit is paid and the client decides not to continue for the term, this deposit is non-refundable if cancelled more than 7 days after payment is first paid.
All persons wishing to take photos must register at reception prior to taking any photographic material.
Photos of your own child may be taken within the pool area with genuine photographic equipment.
Any photos can only be taken with a standard camera (no cell phones, i pads, tablets etc)
Under no circumstances may photos be taken with a cell phone or other transmitting digital device, of any other child / adults in the program.
Photos are only for personal use only and cannot be used for advertising or commercial purposes without prior consent of Waterhole Swimming Centre Ltd.
Babies and Toddlers - We do not allow Little Swimmers Nappies in our pools, as they are not hygienically safe.
A tight fitting pair of pants underneath a swim suit is fine
Once your child has graduated into Seahorse or Penguins we would no longer recommend wearing Rash Shirts or Rash Suits.
ALL clients in preschool Otters or above plus all Schoolage and above clients
Must wear correct swimwear and a swim cap.
Correct swimwear is defined as
Boys = speedo type swim suit or bike shorts that must be above the knee, tight fitting with no pockets
Girls = one piece speedo type swim suit
NO street wear including long shorts, longs, t shirts, boxers or any other kind of underwear
NO rash shirts or wetsuits